ZUWA is a leading solar asset consumer financing company in Malawi. Our mission is to empower people to live better and businesses to succeed by providing affordable access to solar power. We achieve this by providing consumer financing for high-quality solar household systems and other life changing technologies in Malawi using mobile technology and innovative payment plans.
All staff must be honest and accountable to each other, our clients, and stakeholders. Thou shall not lie or overpromise We will not mislead our customers through misrepresentation and partial truths When trust requires it, we will supply relevant information and correct misapprehensions of facts. We will supply products that are reliable and genuine. We will tell customers when a product is refurbished. We will be honest in our pricing as well as customer service
We respect the diversity and needs of our customers, our people, and our environment We treat all people with equal respect and dignity regardless of their sex, race, and national origin. Treat people with appreciation and respect - apologize where necessary. Tell coworkers to express their ideas without fear Mutual respect among employees’ Senior staff must show respect for junior staff
We will strive to ensure that our product range empowers our customers to live better while at the same time empowering and having fun with our people. We allow employees to make decisions that can help them serve their customers better. We give employees a chance to lead and be able to come up with their strategies. We will recognize and celebrate our staff's achievements and hard work
We encourage our people to convert problems or queries into ideas. We believe that new ideas are born through obstacles that our customers face. We encourage innovativeness and creativity amongst ourselves by supporting and piloting new ideas, products and services in line with their business. We will endeavor to be adaptive and flexible at all times when circumstances require us to be.
What have I contributed today? This will be our guiding reflection. In all things we do, we will endeavor to contribute and not compete. We discourage competition among teammates because it brings low quality outcome, disorganization and confusion. Encourage team work spirit among staff. Our employees are our first customers therefore their contribution is highly valued.
To be the most reliable company in provision of solar energy and associated life changing technologies at all levels, everywhere.